MyHomeUpgrade.ca is committed to ensuring your personal information is protected through all business processes. The following policy explains how we collect, use, disclose and retain the information you provide to us when we provide products or services, or via communication we may have with you.
We collect information that is needed to provide you with financial products and services or when you interact in writing or electronically with MyHomeUpgrade.ca. We also collect information to send your personalized details to one of our contractor partners with your permission to provide a customized estimate for the scope of work you requested. We collect the following types of information:
We collect information about you from the following sources:
We use your information to provide your personalized details to our contractor partners so that they can provide a customized estimate for the scope of work you requested or according to your agreement with us, such as:
There may be times when MyHomeUpgrade.ca has an obligation to disclose certain personal information to third parties:
When required to disclose personal information to third parties, MyHomeUpgrade.ca will ensure that the information will be used only for the purposes of completing the require task.
You have a right to ask for access to any personal information we hold about you. However, access to your personal information may be limited in certain circumstances. Access may be denied when:
If we deny you access, we will explain why.
You may also contact us to verify the accuracy of your personal information, or to update the information we have about you.
MyHomeUpgrade.ca retains your personal information for the period of time necessary for the purposes of the product you requested and to comply with legal obligations, or longer as permitted by applicable law. MyHomeUpgrade.ca will dispose of your personal information when it is no longer reasonably required to be retained.
If any personal information about another individual is provided to MyHomeUpgrade.ca by you, it is understood that you have obtained all required consents and authorizations to do so.
If you have questions about MyHomeUpgrade.ca’s privacy practices, or wish to access your personal information, please contact MyHomeUpgrade.ca by phone or mail at:
Attn: Privacy Officer
2225 Sheppard Ave E., Suite 800,
Toronto, ON M2J 5C2